I am an experienced leader who is committed to the achievement of business growth through sound quality management and customer experience strategies. I have over 10 years’ experience within the financial service industry with experience in deploying strategic initiatives that help business realize their return on investment in people, processes, technology and customers. I have been involved in many change transformations during her career, working alone as a specialist consultant or as part of a multinational team. I have played a pivotal role in identifying areas of risk and assisting with developing mitigating processes. I have a great passion for service excellence and has implemented various tools in improving the customer journey.