I am an entrepreneur at heart, with a passion for solid customer service and a keen understanding of systems and system theory. I have solid experience as a in a software development environment as a senior manager (development, Implementation & Product support, product and project management & QA), and is excellent at managing products, implementation, service delivery and teams. Ian’s projects have successfully delivered despite the challenges of working across cultures, countries and ethnic groups. He holds South African permanent residence as well as UK citizenship. VALUES Dependability, honesty, loyalty, integrity, consistency, open-mindedness, respect, ethical Key Skills – Financial system Implementation (ERP), Management, software development (SDLC), Agile & Waterfall dev methodology, project management, relational databases (SQL/Oracle/SQL Anywhere), release management, PCIDSS, business process analysis, system mapping, needs analysis, requirements gathering, service delivery, Accounting knowledge and financial best practices, pricing & sizing, pre sales & Demos, account management, business process improvement, product management, backlog management & Prioritisation, business acumen, resource & infrastructure budgets , communication, collaboration, CAB (change advisory Board), decision making, problem solving, planning & organising (including prioritisation), team management, mentoring, appraisals, meeting deadlines, I get things done.