Good day my name is Malehlohonolo Ngcala I have 5 years’ experience in insurance industry I have excellent communication skills and customer services skills. Provide superior claims service to ensure retentions and growth in our customer base and the building of excellent relationships. Ability to multitask, priorities, work effectively under pressure and dead line driven, attention to details, process driven and work within structures. I have been instrumental in business relations maintenance and strengthening. I am professional, trusted and team player, furthermore I am willing to learn and to improve my competence. EDUCATION Claims handling course Munich-RE (2017) Currently busy with RE5.